EpiDermLux Shipping Policy

1. Shipping Method:EpiDermLux uses the Global Expressservice by Parcelforce Worldwide for all shipments to the United States. This service ensures prompt and secure delivery, aligning with our commitment to providing the highest standard of service.
2. Delivery Timeframes:

• Estimated Delivery: Shipments to the United States typically arrive within 2-7 Buisness days. Deliveries to major cities often occur within 2-3 business days, with more remote areas taking up to +3 working days (excluding any manual customs clearances).

3. Delivery Protocol:

• Mandatory Signature on Delivery: To guarantee the security of your order, all packages require a signature upon delivery. This policy is non-negotiable and ensures that your order is received directly by you or an authorized person.
• Uncollected/Refused Deliveries: If a package is refused or remains uncollected, no refunds will be issued. Customers are responsible for ensuring availability to receive or collect their deliveries.

4. Customs Clearance:

• Parcelforce Worldwide manages customs clearance processes to minimize delays. However, customs clearance times may vary depending on U.S. regulations at the time of shipment.

5. Customer Support:For any shipping-related questions or concerns, please contact our customer support team at customercare@epidermlux.com. We are here to assist with, delivery updates, and any other inquiries.