Please note, once you have placed an order and refuse acceptance of delivery of that order from either the local postal office, courier, border control or customs, then no refund will be issued as a result of the goods being returned to us.
There are no RETURNS OR EXCHANGES on products distributed by EpiDermLux Limited.
Any packages stopped and subsequently returned from Customs will be refunded or re-processed upon receipt of the original shipment. The same applies where Courier partners have been unsuccessful in delivering a parcel.
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